Most technicians rely on their personal scan tools, but not all scan tools can be reliable in all situations. What happens when a customer comes in and you pull out your handy scan tool or multimeter and NO CODES are present? What do you do? Find all all the answers and more in Bill Fulton's Intermittent Pattern Failure class on AVI OnDemand.

The 2011 Technical Service Information Seminar Program, presented by top industry transmission specialist Wayne Colonna and Peter Luban, can save you hundreds of dollars in lost time due to mis-diagnosed problems! It covers extensive transmission related concerns for most major car manufacturers, including hybrids and medium duty trucks. The fixes and information in this 4.5 hour seminar will help you get the job done right the first time.

In this class ASA's Bill Haas presents some concepts and information to help you better understand and market to generations X and Y. Meeting their expectations is the easy part. Communicating a message to attract and engage them seems to be the challenge. You cannot ignore these two groups at 80 million strong - the opportunities are enormous.

By Tom Ham. How often do you check your email? Does your shop look busy enough? Are you still using the fax machine to receive parts diagrams? Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line.

Automotive Video brings you the Top 10 Most Read Articles in 2011! The most popular articles include everything from variable valve timing to Duramax, labscope specifications to parasitic battery drains. Check out what other readers are into and post your comments and questions.

Automotive Video brings you the Top 5 Most Watched Tip Clips for 2011! The most popular clips include everything from battery drains to ABS, misfire testing to intake restrictions, as well as O2 slow response codes. Check out what others are watching and share your favorite tip clips.