» Management

What is the Difference

December 9, 2009

whats-the-difference
By George Witt. It gets plenty cold in Nebraska and we have a saying that “the only thing between us and the North Pole is a barbed-wire fence”. The wind blows constantly on the Prairie.  I’m in need of a new Winter coat and this is not a place to cut corners on price.  Click Here.

The Great Divide

November 14, 2009

great-divide

By George Witt, AAM. There are some who will argue that there is a Great Division now forming in our Industry between the shops who don’t attend training, don’t buy tooling and don’t stay current in the business and those shops who do. They say that the untrained shops will finally fade away, unable to perform the most basic repairs. The trained shops will survive and prosper. The day of reckoning has finally arrived, they conclude.  Click Here.

Employee Management 101

October 20, 2009

employee-management-101
By George Witt. Occasionally, all shop owners have to deal with personnel problems of one sort or another. It may be keeping the shop clean, work quality, attendance or any of a number of other things.  Click Here.

Social Networking is Forever

September 11, 2009

social-networking
By Doug Fentiman.  When dealing with service failures (screw-ups) and angry customers you really need to think about the long term consequences of how you respond. Social Networking is all about getting people to talk about you. The powerful aspect of this is that what is said lives on the Internet virtually forever. Positive chatter is like a credibility savings account that goes on paying dividends. Negative rants are sticky, reoccurring public relation nightmares that will never go away.  Click Here.

A Good Service Writer

September 11, 2009

good-service-writer
By Mike Lee. Would A Woman Consider You A Good Salesman?  If you really want to know what makes a good salesman, ask a woman. Holy mackerel! Ask that question of any woman who has shopped for anything and then had to depend on that company to do the work or repairs. You will learn volumes about making customers happy and the proper way to sell work and end up with the woman raving about how wonderful you are. Click Here.