» Management

Selecting a Shop Management System

February 16, 2010

By Rick Spahn. What would you say is the most valuable tool in your auto repair shop? If you did not answer your shop management system, then you could be missing out on many opportunities to streamline your business and maximize success. Click Here.

Training Front Counter Staff

January 9, 2010

By George Witt. I remember my first job as a Service Advisor in a dealership, before shop management computer systems.  The training was intensive— “Here’s your clip board, there’s your work area, the doors open at 7am.”   It was “Lightning Bolt Training” at it’s finest. Click Here.

What is the Difference

December 9, 2009

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By George Witt. It gets plenty cold in Nebraska and we have a saying that “the only thing between us and the North Pole is a barbed-wire fence”. The wind blows constantly on the Prairie.  I’m in need of a new Winter coat and this is not a place to cut corners on price.  Click Here.

The Great Divide

November 14, 2009

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By George Witt, AAM. There are some who will argue that there is a Great Division now forming in our Industry between the shops who don’t attend training, don’t buy tooling and don’t stay current in the business and those shops who do. They say that the untrained shops will finally fade away, unable to perform the most basic repairs. The trained shops will survive and prosper. The day of reckoning has finally arrived, they conclude.  Click Here.

Employee Management 101

October 20, 2009

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By George Witt. Occasionally, all shop owners have to deal with personnel problems of one sort or another. It may be keeping the shop clean, work quality, attendance or any of a number of other things.  Click Here.