By Tom Ham. How often do you check your email? Does your shop look busy enough? Are you still using the fax machine to receive parts diagrams? Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line.

By Tom Ham. Are the people at your front desk too technical? Does your shop have a good incentive pay plan? Do you have options available for your customers? Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line.

By Bob Cooper. Anyone who has been selling service for any length of time will agree that there are two kinds of customers. The first is the customer who has a history of making good decisions, not just with auto repair, but with most decisions. And then we have the other kind of customer: the kind of person who more often than not makes the wrong decisions. Let’s use maintenance service as an example.

By Tom Ham. Are new car dealers eating your lunch? Can you just take a quick look at it? You send oil change reminders to who? Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line.

By Tom Ham. Is there any rhyme or reason to your parking lot? No time for inspections with customers waiting? Are you utilizing the factory maintenance schedules? Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line.

By Bob Cooper. If you want to build a more profitable, successful business, here are five tips that work!