» Management

Quick Management Tips from AMN

July 15, 2010

If referrals are number one, then why do so few shop owners put much effort into getting more of them? Do you really want to know what your customers are thinking? Do you always make a point of communicating a sincere thank you to anyone picking up their car? Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line. Click Here.

Key Numbers for Shop Survival – Round 2

June 11, 2010

By Tom Ham. A little while back I wrote an article concerning key numbers for auto service shops. The numbers covered at that time included total spending, total gross profit, potential work found per car, number of oil changes, number of new customers and tech vs. non-tech ratio. I was recently asked to cover some additional key numbers for auto shop survival, so here we go! Click Here.

How To Handle Customer Anxiety Over Intermittent Problems

April 6, 2010

By Mitch Schneider. Intermittent automotive service problems are one of the few things capable of terrifying and paralyzing folks on both sides of the service counter.
Everyone is terrified of something. It’s a fact of life.
Probe deep enough, look hard enough and you will find a phobia that is if not paralyzing, then, at the least, debilitating.
If that fear isn’t enough to inhibit your ability to act, I’ll bet it is significant enough to ensure that at least some of your actions fall out of the realm of what most of us might consider “normal” — whatever normal means. Click Here.

Selecting a Shop Management System

February 16, 2010

By Rick Spahn. What would you say is the most valuable tool in your auto repair shop? If you did not answer your shop management system, then you could be missing out on many opportunities to streamline your business and maximize success. Click Here.

Training Front Counter Staff

January 9, 2010

By George Witt. I remember my first job as a Service Advisor in a dealership, before shop management computer systems.  The training was intensive— “Here’s your clip board, there’s your work area, the doors open at 7am.”   It was “Lightning Bolt Training” at it’s finest. Click Here.