In this excerpt from Mark DeKoster's new thoroughly detailed breakdown of today's Ford Enhanced EVAP Systems, learn the difference between the current emission standards, and what your shop needs to do to comply, along with analysis of stubborn EVAP codes, how they are set, and how to diagnose.

By Doug Fentiman.  When dealing with service failures (screw-ups) and angry customers you really need to think about the long term consequences of how you respond. Social Networking is all about getting people to talk about you. The powerful aspect of this is that what is said lives on the Internet virtually forever. Positive chatter is like a credibility savings account that goes on paying dividends. Negative rants are sticky, reoccurring public relation nightmares that will never go away. 

Would A Woman Consider You A Good Salesman? If you really want to know what makes a good salesman, ask a woman. Holy mackerel! Ask that question of any woman who has shopped for anything and then had to depend on that company to do the work or repairs. You will learn volumes about making customers happy and the proper way to sell work and end up with the woman raving about how wonderful you are.

By George Witt. These are common consumer complaints and a frequent source of conflicts with customers. If you work on many older cars, fixing oil leaks can get you into more problems than honestly answering the question, “does this dress make me look fat?” 

Automotive Video, Team AVI will be releasing a new and updated Mode $06 training program in July. Jim Wilson, OTC scan tool expert and popular AVI instructor will provide an in-depth overview of what mode $06 is, how to apply it and how to use it to verify repairs.

Automotive Video, better known as Team AVI has launched a complete ASE Test Prep website to help automotive repair technicians prepare for the ASE A2, A6, A8, C1 and L1 certification exams.